Call 113 and emergency procedure

When to call 113?

You call 113 (medical emergency) when there is personal injury or suspicion of a serious illness. In traffic accidents, you should call 113 as soon as you have secured the accident site .

All emergency numbers

In serious traffic accidents, emergency services contact each other automatically, but you can call 112 if you are unsure who you need.

What to say to 113

Follow this order to give the operator the information they need as quickly as possible:

1. Who is calling — provide name and phone number
2. What happened — traffic accident, number of vehicles involved
3. Where — exact address, street name, or nearest landmark
4. Number of injured — and their condition (conscious/bevisstl or not, breathing/puster or not)
5. What you are doing now — which measures you have already started
6. Dangers at the scene — leakage, fire hazard, traffic

Important rules for an emergency call

• Do not hang up until the operator tells you to
• Put the phone on speaker so you can give first aid at the same time
• The operator can guide you through CPR and other measures
• Stay calm and clear — the operator is trained to help you

Children and emergency calls

Teach children in the car how to call 113. Even small children can provide valuable information to the operator.

Typical pitfalls on the theory test

• Confusing 113 (health) with 112 (police) and 110 (fire)
• Thinking you should call before securing the site — securing comes first
• Hanging up too early and missing important instructions
• Forgetting to provide the exact location

Further reading

• The full sequence for first aid in traffic accidents
• How to secure the accident site before you call
• The procedure for cardiopulmonary resuscitation that the operator can guide you through
• Read about accidents involving vulnerable road users